Once an order has been placed we are unable to make any changes (this includes shipping/billing addresses, shipping method, inserting promo code, removing/adding/altering an item in your order etc.).
When your order has been shipped, a shipping confirmation with a tracking ID will be emailed to you. You can also enter your Order Number and Email on our Tracking page to track your package at any time.
U.S. Domestic Shipping
Amour Caché offers free ground shipping on US domestic orders. Once your order is shipped, we estimate that it will arrive within 1 - 5 business days. Amour Caché is not responsible for any shipping delays.
Amour Caché offers free international shipping. International shipping times vary. Amour Caché is not responsible for any shipping delays
Exact available shipping options for your destination country will be presented at checkout.
The majority of international destinations are serviced by our New Jersey warehouse. However, in an attempt to reduce the shipping cost and time for international customers, we have set up a warehouse in Hong Kong for nearby destinations. Our shipping calculator at checkout will determine the most cost efficient shipping method for you. If your designated warehouse runs out of stock, we will ship that item separately from a different warehouse at no additional charge to you. If you have any questions regarding shipment, tracking, or delays, please email email@example.com with your Order Number.
Taxes & Duties
Deliveries are shipped on a DDU (Delivered Duty Unpaid) basis, which means international orders may be subject to import taxes or customs fees determined by the destination country. To estimate import taxes or customs fees, you can click on the flag icon located on the bottom-right of every Amour Caché page.
Taxes and duties are not included in the shipping cost. Customers are responsible for all customs and duty fees. International transit times may vary due to delays at customs. If you have any other questions around duties and taxes, email us at firstname.lastname@example.org.
Please reference delivery times at checkout for a more accurate forecast, as international delivery times can vary.
Parcel Forwarding Services
Amour Caché will not be liable for any damage, defect, or loss that occurs if you choose to use a parcel forwarding company. Please note that we will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk.